Q - What are the estimated delivery times?
A - As we are a small organization we send all packages through Canada Post which then passes parcels to each countries domestic postal service. Below are rough estimations for delivery however this can vary and unfortunately we have no control if there are hold ups during customs clearance. Note that as we get closer to Christmas things tend to go a bit slower.
Canada - 3-5 days (7-10 for caps depending where in canada)
USA - Normally 7-10 working days
Europe - 7-10 working days
Australia & New Zealand - This seems to be the most delayed and can take over 3 weeks to arrive although sometimes faster.
Rest of the world - 7-10 days although depending on the country there are often delays.
Q - Do you offer tracking?
At this time we can not offer tracking (with the exception of parcel mail within Canada) to keep costs low. Should your parcel not arrive within the above times please contact us.
Q - I live outside of Canada do you charge tax?
A - We do not charge tax on orders shipping to outside canada however the customer is responsible for any import duties that they may occur.
Q - Do you accept returns?
A - We want you to be completely satisfied with your purchase and will do everything we can to resolve any issues. As we are (for now) a small organization, should you need to return your order we ask you to cover the postage only. Please email firstname.lastname@example.org with any issues.
Q - Why does Cycle Like a Girl sell merchandise?
A - Whilst Cycle Like a Girl's primary focus is to promote women's cycling through sharing stories and inspiration, we feel that selling related merchandise (which we hope you think is pretty cool) will help to spread our message further and faster. Any profit made will be fed back into strengthening and expanding our ever growing community
Any other questions please contact us! :)